5/11/2023 0 Comments Lansweeper vs sccmAsk yourself which products are used by commercial support companies for remote support and I should think you will find it is primarily Teamviewer or Go To Assist. Maybe it's just me?Teamviewer? Yes Really! in our environment where we have a distributed user base that work over 3 counties with Laptops, the cost is peanuts compared to time wasted and additional mileage claims, of course I have explored other options for these users who are not particularly IT Gurus but this is the most practical for them to use. The nearest I ever got was Exchange email signatures, until I found the right GPO/script/Word template combination to automatically handle it for me and stop users changing it, and that's not even something that applies to any-other-way of sending email from a school account (which all have nice configuration options). We're not "cheap" when it comes to the right tools and the stuff to support what's in school, but I can't name a thing software-wise that I would need enough to pay for it to run the IT department side of things. £2k is a month's wages of a technician, at least, and they could sit and type that data in inside a month, let alone copy/paste or come up with an automated method. I'm reminded of and there's a point at which money-saves-time but, honestly, even creating/syncing 1500 users is a one-off job executed once a year? Spend half a day writing / stealing a script to do it and keep a copy if you change schools. I'm pretty sure over 15 years, I've never bought anything software "just for IT" ( ICT as a subject, yes, of course, IT deployed out to every user, sure. Visio / Project is okay, I suppose, but only for one user seems a waste of buying a special tool just for that, and more than one user seems too expensive. Helpdesk/Asset/Inventory? GLPI or a thousand free equivalents. And en-route it populates our access control and other systems that can't auto-sync and which no specialist software would support without bespoke coding anyway. £2k to do a one-time user creation of a list of users seems inherently overzealous. Sorry to play devil's advocate: Am I the only one to not use any of this expensive pay-for stuff for IT-only things?ĪD user creation? Done by Powershell.
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